INTERNSHIP MOMENTS

For this task, I research on destination details of Tour Package and the activities listed in the Tour Package proposal. Once I gain destination knowledge, I start creating Tour Brochures for these tour packages. Each Tour Brochure I create is different as each tour packages have its own special attraction and trip theme. I have to read through the tour packages to understand what special attraction there is in the package to make it highlight of the brochure. Not only that, but I read as well to understand what the theme is. If the theme does not suit the package, then I have to be the one creating theme for the Travel Brochure. Challenge on finding out what theme should be, to tackle this I look up words on dictionary that I feel describe the tour package for brochure and then the words I choose, I would discuss with the other interns and staff to find out what is best to use.

In addition, I put myself in viewers point of view when I create travel brochures to ensure that I am interested with the brochure produced. If I am not interested, then I have to redo these failed Travel Brochures. Generally, I show my brochure to the managing director to finalize it and he would assist me in making adjustments where it is needed. Once the brochure is finalized, we post it in the www.nanthatravel.com website and post in Social Media as well to keep customers aware of new packages provided by Nantha Travel and Tours.

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Overall, I gained Digital Literacy, Citizenship and Global Perspective as well as Thinking and Problem Solving skills from this task given because I was able to find words on Google through dictionaries to come up with theme words for the brochure. Then I get others opinions on these words to finalize theme for travel brochure. In the end, I was able to think of this solution method to tackle the issues I had on my own with assistance from other people in the office.

WEB MARKETING

For this task, the managing director provided me and some interns the access to Company Facebook and Instagram accounts. We create posters based on Public holidays and post it wishing the company fans prosperous holiday greetings. Apart from that, I assist in fitting images for uploading images on the social media platform to ensure that the image does not look too squeezed or big when posted. In addition, I assist the managing director to create catchy phrase captions to make the post appealing. I also assist posting events or activities posts such as Birthdays, Anniversaries, Meetings with local celebrities in the office as well. I do not really face problems with this task given unless it is finding catchy phrase for the posts, i find effective solution with group discussions between myself, the social media intern team and the staff.

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In the Company Facebook page, I would keep the Managing director aware whenever there are inquiries asked regarding a tour packages posted in the social media platform. Not only that but customers generally request for customized tour package in the facebook account as well. Therefore, the Managing director would list the components requested by the customer and I would assist checking attractions and accommodations at the destination requested to check on. Sometime if neither the Managing director and staff are not in the office to assist the customer request on social media, I would assist and write notes of the request description and discuss with managing director when he returns in the office. As a result, the managing director will give small task to assist on this description request while he keeps close contact with the customer.

In this task, the Taylor Graduate Capability skills I gained was mainly Digital literacy since I learn to resize images using PDF Document and learned how to do it using my Macbook laptop.